Frequently Asked

Welcome to the Pinball Printing FAQs page. Here, you’ll find answers to common questions about our services, products, shipping, returns, and more. If you need further assistance, please contact us at support@pinballprinting.com. We’re here to help!

General Questions

Pinball Printing is a premier graphic design and screen printing studio. We offer exceptional creative media expertise, and we support and promote a diverse array of talented artists, local businesses and worthwhile organizations.

Yes. We have talented graphic designers who can help create your t-shirt design, logo design, brochures, business cards, custom product designs and more. We also offer website design services.

Please contact us via email at SUPPORT@PINBALLPRINTING.COM. We’re here to help with any questions or concerns you may have.

The marketplace is our online Shop featuring products by local vendors who partner with us. We also feature our own products in the shop. Interested in becoming a vendor? Just contact us and tell us more about your project.

Just contact us with your t-shirt order. We provide free quotes. We are happy to answer your questions about artwork, t-shirt brands, quantities and pricing. Or, give us a call during regular business hours: (662) 509-0689. Please leave a message if we miss your call. We try to respond as quickly as possible to all messages and quote requests.

No, creating an account on our website is optional.

The wizard is simply a way to place an order online for custom t-shirts or any other product. It is an online form used to upload artwork & product images as well as provide information about your custom product. The wizard guides you though the process of placing an order. After completing the form, we will contact you with a pricing quote for our design & printing services. Optionally, you may want to consider becoming a vendor to sell your products in our online shop. The wizard speeds up the process of creating your online products.

It’s free to create an account: Just go to the Login page and click on Sign up. Or, create an account by clicking on Sign in with Google. 

Don’t want to create an account online? No problem. Just contact us and we will be happy to help you get started with your order.

Artwork

You can send it via regular mail or email. If you send it through the mail, you can send a CD-R, jump drive or paper hard copy for us to scan. Please send all art ready to print, at the size you want it, and with all color/placement specs listed. If your design needs work, you may be charged an art fee. We will, of course, let you know beforehand, so you can authorize any additional changes.

Alternatively, you may upload your artwork or image ideas by using our online wizard when you create a product.

We prefer Adobe PHOTOSHOP and ILLUSTRATOR files. Please convert all text to paths/outlines or curves to eliminate the need for the fonts. If you don’t do this, please make sure you include the fonts and all linked images. If you send an Illustrator file, send an AI or EPS. If you send a Photoshop file and it is mutli-color, try to include all the layers, but don’t include hidden layers you don’t want printed. In Photoshop we like PSD and TIFF files. We will try to work with pretty much anything though. Make sure your digital files are at least 300 dpi. Low resolution web graphics at 72 dpi are not usually workable and may incur additional art charges for us to recreate them. Paper hard copies should be clean and ready to scan. Please send all art ready to print, at the size you want it and with all color/placement specs listed. If your design needs work, you may be charged an art fee. We will, of course, let you know beforehand, so you can authorize any additional changes. **Please send your artwork at the exact size you want it printed on the shirt!!! If you can’t send it to size, please let us know what size you want it, and we’ll size it up for you. We also offer custom design services. Let us know if you need some artwork created for you.

Print your art out on paper if you can and see how it looks up against an actual shirt. If you can’t print it out just get out a ruler and put it up against a shirt to get an idea of what the image size will look like. You also may want to look at other printed shirts you have and measure the print on them to get an idea of how you’d like yours. Remember the design may look different on different sized tees or styles. If you just can’t decide we can advise you, but you better like the size we choose if you leave it up to us! Here’s an example of a design on a unisex XL and a ladies small, so you can see how it fills up the shirts differently.

T-Shirts, INK & COLORS

You can mix and match whatever shirt colors you want at no additional charge as long as the same ink colors can be printed on all the shirts you order. If you want some shirts to have different color inks than others, you will have to pay for a COLOR CHANGE.

If you want some of your shirts printed with one ink color and the rest with another, you have to pay for a COLOR CHANGE. The fee is usually $10 per color change.

YES, you can get however many of each size you need. If you ordered 50 shirts, you could get 5 small, 25 medium, 18 large and 2 XL. You don’t have to get even dozens or even numbers. Larger sizes like XXL and up do cost more, so keep that in mind. Youth sizes are available at no additional cost.

Sure! However, we price per Design, so each image is treated as a unique order. For example if you were getting 50 shirts of one design and 50 shirts of another design they would be priced separately at the 50 quantity pricing.

The answer is: What kind of shirt do you want? We can get pretty much any brand of shirt you’re looking for. We usually print on high quality 100% cotton or 50/50 tee depending on what you want. All of the shirts we use are name brand and exceptional quality. Here is a sample listing:

American Apparel, Gildan, Hanes, Fruit of the Loom, Jerzees, Bella+Canvas, Alternative Apparel, Alstyle, Next Level, Anvil, Comfort Colors, Tultex, Port & Co., District, LA Tees, etc.

Account and Orders

We don’t like to print fewer than 24 shirts per design. Remember, the more shirts you order, the cheaper they are per shirt. Orders under 24 may be subject to additional fees. We will do sample runs of 1-12 shirts, but be prepared to pay sampling set-up charges.

Turnaround is longer than usual right now. 2-4 weeks, depending on what you need. Just let us know your schedule, and we’ll see what we can do. We will do our best to meet your deadlines.

Usually we can accept rush orders, but there may be an additional charge. Contact us to see if it applies to your order.

Shipping

Not usually. We’ll give you a shipping estimate when we give you a quote. We ship everything via UPS Ground unless other arrangements are made. Keep in mind that shipping usually ends up being cheaper than local sales tax.

Of course! We’ll work with you to get you shirts wherever you may be. We can ship to clubs, hotels, UPS centers, even your grandmother’s house.

Returns and Refunds

Please contact us via email at SUPPORT@PINBALLPRINTING.COM. We’re here to help with any questions or concerns you may have.

Please contact us via email at SUPPORT@PINBALLPRINTING.COM. We’re here to help with any questions or concerns you may have.

Products and Services

Please contact us via email at SUPPORT@PINBALLPRINTING.COM. We’re here to help with any questions or concerns you may have.

Please contact us via email at SUPPORT@PINBALLPRINTING.COM. We’re here to help with any questions or concerns you may have.

Technical Support

Please contact us via email at SUPPORT@PINBALLPRINTING.COM. We’re here to help with any questions or concerns you may have.

Please contact us via email at SUPPORT@PINBALLPRINTING.COM. We’re here to help with any questions or concerns you may have.

Need help? Our support team is here for you.

EMAIL: SUPPORT@PINBALLPRINTING.COM

Thanks for your patience while we complete the FAQ section.